Mistakes can be expensive. The cost of rejections is the major source of concern in manufacturing. Doing things right, is essential before companies can think of doing new things. Doing things right happens through:
• Building in quality consciousness
• Reward and feedback systems
• Process improvement
• Communicating and affirming a culture of excellence
• Building teams that co-operate rather than compete
Doing right things involves choosing the right way to do things by benchmarking with the best organization in the world. The Internet provides us with direct access to best practices. Hindustan Lever, the Indian division of Unilever has Innovation Centres in every region that study the best way anything can be done. This information is then replicated across the region. Good and better ways of doing things right, are shared on a consistent basis.