“Instead of pouring knowledge into people’s heads, we need to help them grind a new set of eyeglasses so that we can see the world in a new way.” – J. S. Brown
Give the team a chance to look at the problem together, so that their minds are expanded to achieve a holistic view. This map of problems will enable everyone to have a unified view of the geography of the problem. Encourage people to keep refining the problem and adding more sub problems. Remember, when the problem map is clear, the optimum path through the thickets and mountains becomes easy. Maintain the growing problem bank on the intranet. Replace problems which are solved with new problems. This exercise enhances collaboration. It reduces needless conflict and eliminates turf protection.
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